It all starts from the business

Enterprise Content Management (ECM) Solution aims to enhance the business productivity by leveraging unstructured data to effective business use. By structured data, we mean the data captured in database applications whilst unstructured data is captured in Word, Excel, PDF, and other types of electronic documents.

When large companies start to look into implementing ECM, they should make sure that the ECM team has good mix of technical and business resources as ECM implementation is far from being just a technical application deployment. Successful deployment of ECM requires a team that understands the business model of the company and is able to communicate to the business in the business language.

Along with good modeling of ECM itself, there has to be a complete ECM Program in place that provides the framework for Governance in ECM. The ECM Program would consist of ECM Steering Committee, ECM Governance Council, ECM Implementation Team, Knowledge Manager Organization Structure, and supporting policies and procedures. This ECM Program keeps the ECM system healthy as it grows and adapts to business changes.

For more information on ECM Program, refer to:
ECM Governance Program White Paper.
...  ¶ 5/21/2006